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Shipping Policy

Shipping Policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

 

 

Local delivery

Free local delivery is available for all orders within 7 miles of Hagerstown, MD.

Deliveries are made from 10:00 AM -4:00 PM  on Monday-Thursday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

 

Local pickup

You can skip the shipping fees with free local pickup at 10335 Bridle Court Hagerstown, MD. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions. 

Our local pickups are made by appointment by contacting us by phone or email. Please have your order confirmation email with you when you come.

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at ashleysaestheticsllc@gmail.com with your name and order number, and we will look into it for you.

 

Refunds, returns, and exchanges

There are no returns or exchanges on personal care products. If anything should arrive damaged or in unacceptable condition, please notify us immediately for a replacement at no cost. 

In the event that your order arrives damaged in any way, please email us as soon as possible at ashleysaestheticsllc.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

 

If you have any further questions, please don't hesitate to contact us!

 

Contact us:

Phone: 301-276-5141

Email: ashleysaestheticsllc@gmail.com